Refund & Cancellation Policy

Effective Date: July 2022
Business Name: ProficientOBM

At ProficientOBM, we design bespoke service packages tailored to each client’s business needs. To ensure fairness, accountability, and clarity, the following policy applies to all bookings, retainers, and projects.

1. Payment & Confirmation

All packages and services are payable upfront in full before work commences.
Services are only confirmed and scheduled once payment has been received.

2. Cancellations

For monthly retainers, a minimum commitment of 3 months applies. After this period, services may be cancelled with 1 month's written notice prior to the next billing cycle.
For bespoke or project-based packages, once work has commenced, payments are non-refundable.

3. Deliverables & Scope

Each package includes clearly defined deliverables, timelines, and milestones.
Refunds are not available for completed or in-progress deliverables.
If the scope needs to change, this will be managed through a scope variation agreement, which may affect costs and timelines.

4. Time Limits & Service Expiry

Services must begin within 30 days of payment unless otherwise agreed in writing.
All packages are time-bound and must be completed within the agreed timeframe (e.g., 3, 6, or 12 months, depending on the package).
Unused deliverables expire at the end of the package period and cannot be carried forward indefinitely.
Clients may request one pause of up to 30 days. Services must resume immediately thereafter. Further delays may require re-contracting at current rates.

5. Rescheduling

Meetings, calls, or onboarding sessions may be rescheduled with at least 24–48 hours’ notice.
Missed or last-minute cancellations may be forfeited at ProficientOBM’s discretion.

6. Exceptions & Discretion

We understand unexpected situations may arise. In rare circumstances, refunds or credits may be considered at ProficientOBM’s sole discretion.
All refund and cancellation decisions will be made fairly, in alignment with this policy.

7. Contact

For any questions about this policy or your package, please contact us at: info@proficientobm.com